Rates for Shipping - Domestic
- Australia Standard Post – Online orders over $130 FREE
- Australia Standard Post - $7
- Australia Express Post - $10
If an attempted delivery is made, and there is no one at the delivery address, Australia Post will usually leave a card at the address with information on where to retrieve your parcel from. However, we highly recommend using your provided tracking information to keep an eye on the progress of your delivery in case your Australia Post card is misplaced or simply not received. This tracking information will also notify you on where to retrieve your parcel from and the status of your delivery.
Online Order Processing & Shipping Times
Once we have received your order, it will be processed and dispatched within 1-2 business days. If an order is delayed for any reason, you will be contacted by a member of the customer service team. Orders placed over the weekend or on a public holiday will be dispatched the next business day.
Shipping relates to the time frame in which the postal provider will deliver your item to you. It doesn't take into account our processing times, which are the same for all our orders (1-2 business days). Please make sure when ordering, you take into account our processing time frame.
Australia Post Estimated Delivery Times
Below provides a breakdown of Australia Post’s delivery time frames to domestic locations. Please note, these times are intended as a guide only and do not include our processing time frame.
Melbourne Metro, Sydney Metro, Canberra Metro, Brisbane Metro, Victoria Regional & Adelaide Metro, Perth Metro
Standard – 3 – 5 business days
Express – 1 – 3 business days
New South Wales, South Australia regional, Tasmania Metro, Darwin, Alice Springs & Queensland regional (Excluding Far North Queensland)
Standard – 5 - 8 business days
Express – 2 – 3 business days
New South Wales (2890 – 2899)
Standard – 9 – 26 business days
Express – 4 – 8 business days
Far North Queensland, Western Australia regional, Northern Territory Regional & Tasmania Remote
Standard – 7 – 18 business days
Express – 4 – 8 business days
If you require your shoes for a particular event please ensure you choose Express Shipping at checkout. If you are concerned about your order not making it to the destination in time, please don't hesitate to contact our customer care team so we can do our very best to help get your order to you as speedily as possible.
Do We Ship to PO Boxes & Parcel Lockers?
Yes, we are able to post items to PO Boxes and Parcel Locker locations within Australia only.
Need to Change Your Delivery Address on Your Order?
We highly recommend that you carefully review your details, not only prior to checking out, but also straight after order placement. You can do this by reviewing your order confirmation summary which is sent by email, and contained in your account online.
If your item has not been dispatched yet, we may be able to change the address attached to your order. Please contact our customer care team with your order number as soon as you can so we can do our best to amend your delivery details.
If your order progress has been set to "complete", this means your order is now in the hands of Australia post, and we can no longer change the address details. You may be able to change these details yourself by creating a 'My Post' account. Please note, depending on the status of your delivery, Australia Post may not be able to change the address attached to your parcel.
How To Track The Delivery Of Your Order
Once your order has been processed and dispatched, you will receive an email confirmation along with your tracking number/s. If you have not received your confirmation email please check your junk mail folder or contact our customer care team.
Orders can be tracked by pasting your tracking number into the Australia Post tracking tool.
Once your order has shipped from our store, please contact Australia Post directly for further information about the status of your package on 13 76 78. Support is available Monday to Friday 8am – 6pm Australia wide (except public holidays).
Parcels That Have Failed to Be Delivered
Please note, parcels that are returned to our online office due to an incorrect delivery address or failure to pick up a carded parcel will incur a re-delivery fee which will be the same as the initial shipping charge.
International Shipping Information
Unfortunately, Marcus B does not ship internationally at this stage. We are looking to change this in the future, and will inform our customers the option for international shipping becomes available.