Want To Return Or Exchange Your Online Order?

    We accept online returns and exchanges through our online return portal.  All you need to return your item online is your order number which is provided in your order confirmation email.

    Do We Ship to PO Boxes & Parcel Lockers?

    Yes, we are able to post items to PO Boxes and Parcel Locker locations within Australia only. 

    Need to Change Your Delivery Address on Your Order?

    We highly recommend that you carefully review your details, not only prior to checking out, but also straight after order placement. You can do this by reviewing your order confirmation summary which is sent by email, and contained in your account online.

    If your item has not been dispatched yet, we may be able to change the address attached to your order. Please contact our customer care team with your order number as soon as you can so we can do our best to amend your delivery details.

    If your order progress has been set to "complete", this means your order is now in the hands of Australia post, and we can no longer change the address details. You may be able to change these details yourself by creating a 'My Post' account. Please note, depending on the status of your delivery, Australia Post may not be able to change the address attached to your parcel.

    How To Track The Delivery Of Your Order

    Once your order has been processed and despatched, you will receive an email confirmation along with your tracking number/s. If you have not received your confirmation email please check your junk mail folder or contact our customer care team. 

    Orders can be tracked by pasting your tracking number into the Australia Post tracking tool

    Once your order has shipped from our store, please contact Australia Post directly for further information about the status of your package on 13 76 78. Support is available Monday to Friday 8am – 6pm Australia wide (except public holidays). 

    Parcels That Have Failed to Be Delivered

    Please note, parcels that are returned to our online office due to an incorrect delivery address or failure to pick up a carded parcel will incur a re-delivery fee which will be the same as the initial shipping charge.

    International Shipping Information

    Unfortunately, Marcus B does not ship internationally at this stage. We are looking to change this in the future, and will inform our customers the option for international shipping becomes available.